A: Our charms are currently available at a select number of boutiques around the country. If you are a retailer interested in carrying Altruette charms, please email firstname.lastname@example.org.
A: Currently we do not. However many consumers have expressed an interest in learning more about the causes they are supporting, so at some point in the future we may include an “opt-in” to allow charities you select to tell you more about themselves. But don’t worry: it will always be up to you who if anyone is allowed to contact you.
A: Yes. Please see the “Customer Service” section of our website for details.
A: Think your organization is a perfect partner for Altruette? Tell us! Send us an email telling us about who you are and what you do to email@example.com. If we think it’s a fit and are looking for new causes, we’ll be in touch!
A: No. Only direct contributions to 501(c)3’s are deductible in the US.
A: Altruette is not a charity. It is a business that engages the private sector to raise money and awareness for our non-profit partners, and helps them spread literacy, fight disease, end hunger, empower women and help make the world a better place. When consumers buy Altruette products, a portion of their purchase is sent to the charity at no cost to them.
A: Our bracelets are made in Rhode Island, the historic home of the American jewelry industry. Our charms are produced in Rhode Island, New York, Thailand, and China.
A: Sterling Silver does require a bit of care. Should your charm tarnish, simply dab a small amount of silver polish on a soft cloth, and gently wipe around the charm. Rinse in warm water and dry carefully. Never use chlorine, bleach or other chemical cleaners not designed for sterling silver on your charms.
A: Yes! When purchasing your charm, if you select that you'll be wearing it "on a bracelet," your charm will come with a spring ring clasp that can attach and detach from any bracelet that is roughly the same thickness as the bracelets sold on our site. As an alternative, some customers may prefer to attach their charm the traditional way, by having a jeweler solder a jump ring through the clasp and onto their bracelet. Many of our product photographs feature charms attached this way. Just make sure your jeweler is familiar with charms and can attach it without damaging the finish. Altruette is not responsible for charms that are damaged by your jeweler.
A: If you are interested in shipping Altruette charms outside the U.S. please visit our partner AHA Life to place your order (www.ahalife.com).
A: Because of the extremely high cost of gold, at this point we are only offering solid gold charms by special order. If you are interested, please email firstname.lastname@example.org with the subject heading "solid gold charms." Please note that most charms in solid gold cost $350-$500 depending on the weight.
A: Gold plating is not the same as solid gold. Especially with heavy use it's possible your gold items may show signs of wear. But we stand behind every product we sell, so if this happens we will repair or replace your items at no cost. Just email us at email@example.com if you have any problems.
A: Please email us at firstname.lastname@example.org if you have any questions or need advice about which shipping method to choose depending on where you live.
A: If you'll just be wearing your charm on a necklace, we'll send it to you with a soldered jump ring that slides on and off your necklace. However, if you'd like to wear it on a bracelet, we'll include our spring ring clasp. This slips through the jump ring that's already on the charm and allows you to attach and detach it from a bracelet. If you're not sure how you'd like to wear your charm, simply choose "I'm not sure/It's a gift" when ordering and we'll include the spring ring clasp just in case!